Cancellation Policy

At Hivapo, we understand that plans can change and orders may need to be canceled. Our cancellation policy is designed to accommodate these changes while also ensuring a smooth process for both our customers and our team.

ORDER CANCELLATION

If you need to cancel an order, please contact our customer service team as soon as possible at [email protected]. If the order has not yet been processed, we will be able to cancel it and issue a full refund. If the order has already been processed and is in transit, the order may not be canceled and the return and refund policy will apply.

CHANGE OF MIND

If you have changed your mind about a purchase, the return and refund policy will apply.

INCOMPLETE OR INCORRECT INFORMATION

If you provide incomplete or incorrect information during the ordering process, we may not be able to process your order. In this case, we will reach out to you to correct the information, and if the order cannot be completed, we will issue a full refund.
At Hivapo, we strive to provide our customers with the best possible experience, and our cancellation policy is designed to accommodate changes while also ensuring a smooth process for everyone involved. If you have any questions about our cancellation policy, please don’t hesitate to reach out to us at [email protected].