Return & Refund Policy

At Hivapo, we are committed to providing our customers with the highest level of customer satisfaction. If you are not completely satisfied with your purchase, we are here to help. Our return and refund policy is designed to ensure that you have a positive shopping experience with us.

RETURN POLICY

If you are not completely satisfied with your purchase, you may return it within 26 days of receipt for a full refund or exchange. To be eligible for a return, the item must be in its original condition, with all original packaging and accessories. If the item is not in its original condition or if any of the original packaging or accessories are missing, the return may be rejected.

HOW TO RETURN AN ITEM

To return an item, please follow these steps:

  • Contact us: Before returning an item, please contact us at [email protected] to initiate the return process.
  • Return Shipping: You will be responsible for paying for the return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your item arrives safely.
  • Pack the Item: Please pack the item securely in its original packaging and include all original accessories and paperwork.
  • Ship the Item: Once the item has been packaged and is ready to ship, please send it to the address provided by our customer service team.

REFUND POLICY

If you return an item within 26 days of receipt, you will receive a full refund. The refund will be issued to the original method of payment. Refunds may take up to 7-10 business days to be processed and appear on your account, depending on your financial institution.

EXCHANGES

If you would like to exchange an item, please follow the same steps outlined in the return process. Once we receive the returned item, we will process the exchange and ship the new item to you at no additional cost.

DEFECTIVE OR DAMAGED ITEMS

If you receive an item that is defective or damaged, please contact us as soon as possible at [email protected]. We will work with you to resolve the issue and, if necessary, provide a replacement item at no additional cost.

CONCLUSION

At Hivapo, we are committed to providing our customers with the highest level of customer satisfaction. If you are not completely satisfied with your purchase, we are here to help. Our return and refund policy is designed to ensure that you have a positive shopping experience with us. If you have any questions or concerns, please don’t hesitate to contact us at [email protected]. Our customer service team is available Monday through Sunday to assist you.