Frequently Asked Questions

1. How do I place an order?

Placing an order with Hivapo is simple and straightforward. Simply browse our website, select the products you would like to purchase and add them to your shopping cart. When you are ready to checkout, follow the prompts to enter your billing and shipping information, select a payment method, and complete your order.

2. Can I change or cancel my order?

If you need to change or cancel your order, please contact Hivapo customer service at [email protected] as soon as possible. We will make every effort to accommodate your request, but we cannot guarantee that changes can be made after the order has been placed.

3. How do I track my order?

After your order is processed and shipped, you will receive a shipment confirmation email that includes a tracking number. You can use this tracking number to monitor the delivery of your order.

SHIPPING

1. What is the shipping time?

Shipping time is 6-8 business days after the order is processed.

2. Does Hivapo ship internationally?

At this time, Hivapo only ships to addresses within the United States.

3. Is shipping free?

Currently, We charge a flat rate of $7.75 for all orders within the USA to cover the cost of packing, handling and shipping. This fee ensures that your order arrives quickly and in a timely manner. If you have any further questions about shipping, please don’t hesitate to contact us for more information.

RETURN & REFUND

1. What is the return policy?

Hivapo has a detailed Return and Refund Policy, which can be found on our website. If you need to return an item, please refer to this policy for information on how to process a return and receive a refund.

2. How do I process a return?

Please refer to the Return and Refund Policy for information on how to process a return. If you have any questions or concerns, please contact Hivapo customer service at [email protected].

CANCELLATION

1. Can I cancel my order?

If you need to cancel your order, please contact Hivapo customer service at [email protected] as soon as possible. We will make every effort to accommodate your request, but we cannot guarantee that changes can be made after the order has been placed.

PAYMENT

1. What payment methods does Hivapo accept?

Hivapo accepts all credit cards and PayPal as payment methods for purchases.

2. Is my payment information secure?

Yes, all payment information is encrypted and transmitted securely to ensure your protection.

3. What happens if there is a dispute with my payment?

In the event of a dispute regarding payment for an order, you agree to cooperate with Hivapo to resolve the issue. If a dispute cannot be resolved, you agree to submit to binding arbitration in the state of New York.

If you have any additional questions or concerns, please contact Hivapo customer service at [email protected]. We are always happy to assist you.